Refund policy

REFUND POLICY

Digital Products

All products sold on SubHub are digital products and are delivered electronically.

Because of the nature of digital products, all sales are generally final once the product has been delivered.

Eligible Refund Cases

A refund may be granted if:

  • The product was not delivered

  • The account provided is completely unusable

  • A technical issue cannot be resolved by our support team

  • The wrong product was delivered

Non-Refundable Situations

Refunds will NOT be issued for:

  • Change of mind after delivery

  • Misunderstanding of the product description

  • Device incompatibility

  • User misuse or account sharing

  • Violations of platform rules causing suspension

  • Delays caused by incorrect customer information

Refund Request Time

Customers must contact support within 24 hours of purchase to request assistance or a refund review.

Replacement Policy

Whenever possible, SubHub may replace the product instead of issuing a refund.

Processing Time

Approved refunds may take several business days depending on the payment method used.

Contact Support

For refund requests or issues, contact us through:

  • WhatsApp

  • Email

  • Live Chat

Our support team is available 24/7.

SubHub — All Your Subscriptions. One Smart Hub.